At Gottle Gas we understand you may have questions about the gas cylinders you have ordered. We have listed our most frequently asked questions. If you are unable to find the answer you are looking for then please contact us and we will do our best to answer your question.
What happens if I am not present at the time of delivery?
Calor will leave the cylinder but will NOT connect it due to Health & Safety reasons.
How can I tell if my gas bottle is empty?
The best way to tell if your gas bottle is empty is to have a look at the tare disk. This shows the weight of the gas bottle when it doesn’t contain any gas. If you look at the top of the gas bottle surrounding the outlet valve, you’ll see a circular aluminium disk. If you look closely at the circular disk, you can see the tare weights shown as two numbers either side of each other. This is the tare weight in pounds (to the left) and ounces (to the right). Convert this into kilograms (kg) to find out the weight of your gas bottles when it’s empty.
Here’s an example. Let’s say you’ve bought a 13kg Patio gas bottle. You’ve seen that the tare weight reads 32 pounds, so you convert this to 14.5kg. Now you know that when you gas bottle reaches 14.5kg, it will be empty.
Can I exchange or return a gas bottle that isn't owned by Calor?
We only offer gas bottle exchanges and refunds if the gas bottle is owned by Calor. You can exchange your gas bottle free of charge, if it belongs to the same Cylinder Refill Agreement category group. You can find a list of all Calor owned gas bottles attached. Please bear in mind that if your gas bottle is not Calor branded but listed in the attached, we will exchange it for a Calor branded gas bottle. If you have ordered from us previously and have a different branded cylinder to Calor or Calor owned gas bottles please give us a call and we can arrange collection.
What is the CRA (Cylinder Refill Agreement)?
Calor keep a close eye on all their gas bottles, to ensure they’re in tip-top condition. Whenever Calor receive a used gas bottle, it's sent over to one of their filling plants for some well-deserved TLC. When you obtain a gas bottle for the first time, you’ll purchase the gas inside the bottle and the Cylinder Refill Agreement which covers the bottle itself. The Cylinder Refill Agreement is effectively a contract between Calor and you, which outlines that the gas bottle you receive is owned by Calor and safe to use (click here for the Terms and Conditions). So when you’re done with your gas bottle and it’s time for a refill, we’ll take your gas bottle off your hands and send it on its way to be inspected. So you'll know every gas bottle you receive is safe.
We have four gas bottle categories which all require a different Cylinder Refill Agreement. If you’d like to purchase a gas bottle in a different category, you’ll need to purchase another Cylinder Refill Agreement.
If you’d like to know the nitty gritty, we’ve outlined our Cylinder Refill Agreement terms & conditions.
Can I exchange a gas bottle for a different size gas bottle?
You certainly can. If your gas bottle is in the same category group, there's won't be an extra charge for the gas bottle itself if you have the correct Cylinder Refill Agreement. If you'd like to purchase a gas bottle in a different category group, you'll need to purchase a new Cylinder Refill Agreement. Take a look at our gas bottle categories to see where your gas bottle belongs.
Can I exchange a gas bottle online?
Think of it like a milk round - we'll collect your Calor bottle and hand over a full Calor one. If you’re ordering a gas bottle within the same category group, simply select ‘Yes - Calor Cylinder to Exchange’ on the correct gas bottle shop page. If you’d like to order a gas bottle in a different category group, you’ll need to select ‘No - Calor Cylinder to Exchange’ which includes a new Cylinder Refill Agreement. Not sure on the gas bottle categories? Not to worry, we’ve made a simple list of our gas bottle categories. If you’re ready to exchange, have a gander on our online gas bottles shop.
What will happen if I order a gas bottle exchange in a different category group?
If you have ordered a gas bottle online within a different category group, and you haven't purchased a new Cylinder Refill Agreement, we will contact you to gain payment for the new Cylinder Refill Agreement. If we are unable to get in contact with you we will then refund the gas bottle and ask you to order again. To save you the hassle, please make sure you have the correct Cylinder Refill Agreement when ordering your gas bottle. If you’re not sure which category your gas bottle belongs to, please see attached our gas bottle categories.
I have an unwanted gas bottle; can I return it?
Absolutely. Head over to your nearest Calor Centre who will take your unwanted gas bottle off your hands. If you have your Cylinder Refill Agreement paperwork, you’ll receive a proportion of the Cylinder Refill Agreement charge. If you don’t have your paperwork, Calor offer £7.50 for each gas bottle that is returned(Please click here for the terms and conditions). To find your nearest Calor Centre and return your gas bottle, apply the ‘Calor Centre’ filter to Calor's gas bottle retailer finder.
Will you collect my empty gas bottle?
Of course. For Calor customers please bear in mind that Calor drivers don’t carry cash or have the means of processing your Cylinder Refill Agreement paperwork whilst out on the road, so they cannot issue a refund when they collect your gas bottle. If you would like a gas bottle refund, please visit your nearest Calor Centre. To find your nearest Calor Centre and return your gas bottle, make sure you use the ‘Calor Centre’ filter on our retailer finder. If you have any other branded cylinders such as Flogas or Avanti that have been ordered from us please just give us a call and we will arrange collection.
Which retailers will not issue a refund?
If you would like to return a gas bottle, please visit your local Calor Centre with your Cylinder Refill Agreement paperwork to receive a 25-70% refund of the original CRA cost. If you've misplaced your paperwork, Calor offer £7.50 for each bottle that they receive. To find your local Calor Centre, use our retailer finder and apply the ‘Calor Centre’ filter. Here's a list of our retailers that will not issue a refund:
- Blue Diamond
- Central Convenience Stores
- Co-Operative Group
- Dobbies Garden Centres
- Fuel Express
- Go Outdoors
- Highway Stops Retail (HSRL)
- Hillier Garden Centres and Nurseries
- JTF Home & Garden
- Klondyke & Strikes Garden Centres
- Notcutts Garden Centres
- The Range
- Wyevale Garden Centres
Can i return more than one gas bottle?
Each year, you can return a maximum of five gas bottles to one of Calor's Calor Centres.
It's simple really. Return your gas bottle(s) to one of the Calor Centres and, if you have your Cylinder Refill Agreement, you could get up to 70% of your original Refill Agreement charge (click here for the terms and conditions). If you've misplaced your paperwork, don't fret. Calor will give you £7.50, even if you can't work out where you've put it (click here for the terms and conditions). To find your nearest Calor Centre, simply use our handy retailer finder tool and apply the 'Calor Centre' filter.